What are some risk factors that lead to workplace violence?

• A. Alcohol or drug influence, understaffing, long waiting times, overcrowded waiting rooms, and poorly lit areas.
• B. Good lighting, adequate staffing, calm waiting areas.
• C. Regular breaks, supportive management.
• D. Low patient volume, secure doors.

Answer: (A)

Focus on conditions in the workplace that raise the likelihood of violent incidents. Alcohol or drug influence, understaffing, long waiting times, overcrowded waiting rooms, and poorly lit areas create or amplify triggers for aggression: substance use can escalate hostility; not enough staff and long waits increase patient frustration and stress; crowded, poorly illuminated spaces hinder staff’s ability to monitor, respond quickly, and de-escalate situations. The other options point to protective factors that reduce risk, such as adequate staffing, good lighting, calm environments, supportive management, and secure controls—all of which help prevent violence rather than contribute to it.