What is the goal of problem-solving in conflict management?

• A. To find a workable solution that satisfies all parties involved.
• B. To determine who is at fault and assign blame.
• C. To delay decision-making until tensions subside.
• D. To escalate the conflict to higher management.

Answer: (A)

In conflict management, the main aim of problem-solving is to reach a workable solution that addresses the real needs and concerns of everyone involved. This means collaborating to identify underlying issues, generating options, and agreeing on steps that all can commit to and implement. The focus is on restoring effective teamwork, maintaining professional relationships, and ensuring safe, quality patient care.

Why this approach fits best: it moves beyond blame and avoids letting tension fester. By prioritizing a practical resolution that works for all sides, the team can prevent recurrence of the issue and preserve trust. In contrast, blaming someone doesn’t solve the problem, delaying decisions leaves tensions unresolved, and escalating to higher management without attempting resolution can just shift the conflict without addressing its root causes.