What types of questions are included in the HCAHPS survey?

• A. Questions About Hospital Policy Changes And Billing.
• B. Questions About Nurses' Courtesy, Doctors' Explanations, Room Cleanliness, And Pain Management.
• C. Questions About Infection Rates.
• D. Questions About Privacy And Confidentiality.

Answer: (B)

HCAHPS is about patients’ experiences with the care they receive, focusing on how they perceive interactions and the environment during their hospital stay. It specifically includes items about how nurses treat patients (courtesy and responsiveness), how doctors explain things and communicate, the cleanliness and quietness of the room, and how effectively pain is managed. This makes the described set of questions the best reflection of what HCAHPS covers. The other options look at hospital policies and billing, infection rates, or privacy alone, which are not the types of patient-experience questions HCAHPS asks.