Which indicator can suggest conflict is developing that should be addressed early?

• A. A calm and neutral workplace atmosphere.
• B. Clear, transparent communication among team members.
• C. Nonverbal signals such as tense body language and changes in mood.
• D. Absence of complaints from staff.

Answer: (C)

Noticing subtle, nonverbal cues often signals that disagreement is forming and should be addressed early. When team members show tense body language, shifts in mood, withdrawal, or guarded interactions, these signs can reveal underlying friction—perhaps around workload, responsibilities, or communication gaps—that hasn’t yet been voiced. Addressing these cues early—through a private check-in, open dialogue, and realignment of expectations—can prevent escalation and protect patient safety.

In contrast, a calm, neutral atmosphere suggests harmony rather than brewing conflict. Clear, transparent communication helps prevent conflict from arising, so it’s not an indicator that conflict is developing. And an absence of complaints doesn’t guarantee no issues; it can mask problems that people are avoiding or not yet ready to raise.